Terms of service

Last Updated: September 2026

Thank you for shopping with us! By placing an order through our website, you agree to the following Terms of Service.

1. Products

We make and sell personalized luggage tags designed to be meaningful and practical travel accessories. Because some of our products are hand-stamped, slight variations in stamping or appearance may occur.

Product photos are intended to provide an accurate representation of our products, but colors may appear slightly different depending on your device or screen.

2. Orders & Payment

All orders must be paid in full at the time of purchase. We reserve the right to cancel or refuse an order in cases of suspected fraudulent activity, incorrect pricing, product unavailability, or other circumstances that prevent us from fulfilling the order.

3. Personalized Orders

Customers are responsible for providing accurate information when submitting personalized orders, including names, initials, or other requested details.

Please carefully review your information before submitting your order. We are not responsible for errors resulting from incorrect information provided by the customer.

4. Shipping

All orders are shipped through USPS Priority Mail. Estimated delivery time is 1–3 business days after the order has been shipped.

Delivery times are estimates and are not guaranteed. Once an order has been shipped, we are not responsible for lost, stolen, or delayed packages. Customers are responsible for providing an accurate shipping address at checkout.

For additional information, please see our Shipping Policy.

5. Returns & Refunds

All sales are final. We do not accept returns or exchanges.

Please carefully review your order before completing your purchase. If you receive an item that is damaged or an item different from what you ordered, please contact us so we can review the issue and determine an appropriate resolution.

6. Website Use

You agree to use our website only for lawful purposes. You may not use the website to engage in fraudulent activity, interfere with the operation of the website, or attempt to gain unauthorized access to our systems.

7. Intellectual Property

All content on our website, including our logo, photographs, designs, written content, and branding, belongs to our business or is used with permission. Content may not be copied, reproduced, or used for commercial purposes without our permission.

8. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us through the contact information provided on our website.

Thank you for supporting our small business!